This afternoon I tried making another deposit on Fulltilt using the same method I had used before. I had originally deposited 30.00 and my online account was down to about 18.00 bucks to I thought I would deposit 15.00 just to bring it up to 30.00 with the intent of playing the MOOKIE this week and a few others. Anyways it said my deposit had failed so I sent an email to FullTILT asking why. I got a really nasty email back saying my account had been suspended. Of course I was shocked. My original deposit had cleared long ago in fact I had already earned some of the bonus you get for first deposits. Yes a whopping 3 bucks. Anyways I will Copy and paste the email I got from Full Tilt below. I AM NOT IMPRESSED!!! The email is below.
HI
Thank you for your email..
Your Full Tilt Poker account has been temporarily suspended pending verification of your identity.
Please send scanned, clear copies of the following documents to security@fulltiltpoker.com:
1) Photo ID:
One of the following: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the date of issue or expiry.
2) Proof of Address (less than 3 months old):
One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.
Before sending copies of your documents, please ensure the following requirements are met:
* The copies are clear and legible (96 to 150 DPI or higher recommended for scanned copies).
* The copies include the full document (bill/pay stubs, folded papers and partial sections are not accepted).
* Email attachments do not exceed 3 MB and are in JPEG (.jpg) format.
If you do not have access to a scanner, we will accept digital photos of the documents providing they meet the requirements above. If your camera has a macro feature (appears as a tulip icon), please enable it and take the photo within a 12 to 18-inch distance. If your camera does not have this option, please take the photo within a 24-inch distance.
Please note that your Full Tilt Poker account will remain suspended until we receive and verify legible copies of all requested documents.
Once we process your documentation we will contact you with an update on the status of your account.
Thank you for your cooperation.
Regards,
Emma
Cashier
FullTILT Poker
I have sent them a nasty email and I am awaiting there response!!!
EDIT.. After I posted this I was still logged into Fulltilt so I tried to enter a SITNGO and it let me . I finished 3rd for a cash. I then logged out of FullTILT and sure enough it wouldn't let me log in again. Now they have just over 20.00 of my money and you wonder why I am critical of these offshore poker sites. I am still awaiting a response.
Sunday, April 25, 2010
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Wow....ouch! So you're saying Full Tilt has my $5, not you? For some reason that makes me smile.
ReplyDeleteIf this helps, I could always transfer some funds to you on a "loan" basis. I dunno if that would solve the problem. Sounds like you do have $20 in there...I dunno.
Wow -- that is really strange. Hope you get it straightened out without much more trouble.
ReplyDelete@Josie
ReplyDeleteStill waiting to hear back from them. I have emailed them twice now with no response.
@lightning36
ReplyDeleteYea I thought it was strange too. My original deposit cleared my bank April 5th I am not getting any answers but I am sure not sending them copies of my drivers license
db,
ReplyDeleteI've had good responses from FT customer service. Hopefully, you will too. Good luck.
Weird, very weird. Keep us posted.
ReplyDelete@Lucki Duck
ReplyDeleteYea I was hoping for a good response too but so far all I am getting is silence.
@ Memphis
ReplyDeleteThanks I will keep you posted. So far nothing.
That was a 'really nasty' email?
ReplyDelete@anonymus
ReplyDeleteI donT usually publish anonymous emails but yours I decided to. Do you work for Full TILT.Ha Ha I consider that a nasty email because I have done nothing wrong and suddenly to have the account suspended is NASTY in my opinion.
Nope, don't work for Full Tilt :). Just saw you mention your Full Tilt issue via Josie's blog and wanted to see the story. I guess to me the email isn't nasty...but the message was!
ReplyDelete