Full Tilt Response

I finally got an answer back re my last email. As you can see its vague beyond belief. Why am I being asked to provide this ID when thousands of others aren't. I I have edited this post at the bottom.

Their response I copied and pasted below: I blanked out my real name.





Hello

Thank you contacting Full Tilt Poker Support.

We understand your concerns with sending us your identification documents. However, we need to verify your identity for security reasons before we can reopen your Full Tilt Poker account.

Your privacy is important to us and we have procedures in place to safeguard and secure all documentation we receive. We realize the sensitivity of your information and our security measures will ensure your information is always kept confidential.

Please understand that requesting proof of identity is by no means an accusation of any prohibited activity. We often request ID to verify the identity of account holders and ownership of payment processor accounts. These account verification policies are necessary to ensure the validity of transactions, confirm registered account information and protect our players, and we cannot make any exceptions.

As soon as we receive and verify your documents, we will update you on the status of your account.

Thank you in advance for your cooperation.

Regards,

Terry B
Security
Full Tilt Poker


( Edited)

I have since received another email which explained exactly why this is required in certain circumstances. As you know my son (21) had problems with his Fulltilt account when he signed up for his initial deposit and because his account and mine come from the same address that is what precipated all this. My deposit of course was fine his but because he entered the wrong transit number and was rejected after a week it raised red flags I guess. He has since sent in the paperwork to the Debit Company to correct. He entered the transit number of the bank he pays his bills at which is a branch of his bank but not where his account originated so I guess because we came from the same address they decided to suspend my account too. Make sense??? Sort of. If they had explained that originally then I would have accepted it but just to suspend and not explain why left me perplexed and a little angry. Anyways I have taken a digital photo of my passport and internet bill and sent it to them. I will post their reply when I get it.