As you are aware my account at Fulltilt was suspended yesterday. I have now sent them 3 emails regarding the account. I copied the latest below.
TO WHOM IT MAY CONCERN!!!
I seem to be getting no response to my emails regarding my account. I got a snippy email from someone named Emma who said my account was suspended until I proved who I was by sending in copies of my drivers license etc. THAT IS NOT GOING TO HAPPEN!!!
I will go through what happened again for you. I opened a real money account near the first of April. I used the Insta Debit option. The money cleared my bank account on April 5th. I have proof of this. I used the 30.00 to play in some low level tournaments including THE MOOKIE and also a bit of Rush Poker. My account had dropped to about 18.00 so I thought I would top up my account by putting in another 15.00. I tried using INSTADEBIT again and got a response that it didn't go through. I tried two more times and then contacted customer service. I then got a real snippy letter from someone named EMMA who said I had to prove who I was. Why was I sent this email?? Like I said in the previous paragraph I am NOT sending copies of my drivers license and bills. With identity theft being very prevalent today there is no way I am going to do that. I am 55, a father and grandfather . I am who I say I am. If that is not good enough for FullTILT Poker then I ask that my account be closed and the 20.00 I now have in my account be mailed to me at the address I have on file. If someone in customer service really cares about providing customer Service then my account will be reopened immediately. If not then it really shows a lack of really caring about your customers. I have provided a phone number below where you can contact me. Oh and if you are wondering how my account got to just over 20.00 from just under 18.00. It was because I was still logged in playing a 9 person SNG that I came 3rd. I await your response.
Please be aware that I am posting this on my Poker Blog detailing what has happened
The link is below
http://dbcooperspokerlife.blogspot.com/
I can be contacted at MY phone number
dbcooper53.
I await their response/ As you all know I am not a huge fan of the online game and this is a prime example of why. I have now sent them 3 emails with no response. The only reason I opened a real money account with them was so I could play THE MOOKIE and the VeryJosie tournaments. Their lack of customer response is appalling in my estimation. It has now been almost 24 hours since this happened and not a peep out of them. What does that say?? It says they really don't care about the low level player. Now if I had hundreds of dollars on account I am sure that FULLTILT would have provided a response by now. i guess they really don't care about low level players like myself
Monday, April 26, 2010
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Wow. I can imagine how frustrating, but that's a great email which is sure to get a response.
ReplyDeleteCoop - now look, I am the last guy to defend the big nameless faceless corporate entities, sheissing all over the little guy, but maybe this one time cut them a little slack. Do you have any idea how often scammers must try to get something for nothing from them? They are asking you for your id, which I agree is scary, but they're doing it BECAUSE of the prevalence of identity fraud and people who claim to be someone they're not.
ReplyDeleteYes - the fact that they aren't responding to you is bad. But they probably think you're just another one of the hundreds of fake emails they get every day asking for an account to be reinstated or set up by some scumbag railbird.
So give them your license, black out the license number or whatever equivalent to the Social Security number that Canada has, and get your account opened long enough to take your money out!
And just because we disagree on this one, I still think you're the best! :)
-Gary/Jew Boy/G-Man/Crafty Southpaw
@josie
ReplyDeleteIt's really frustrating. I just got a response i will post in a new post
@Gary
ReplyDeleteI totally understand about the scammers but they wwant the ID with all the numbers etc. To me its not woth the hassle and risk. They just answereme back.
DB-
ReplyDeleteRight or wrong, you're not getting a payout without that information. You can set up an account and deposit (well not in your case) at will. However, in order to get a check paid, you need to send them 2 forms of ID and your first born. I have no doubt that you'll find the same requirements at P* or any of the other sites. I, too, share the same concerns of identity theft. However, I'm pretty sure that this is stipulated in their terms & conditions.
Maybe they think they're cracking the case of the real DB Cooper? Bad joke :-)
@ Poker Meister
ReplyDeleteYea It appears like my money is gone. I simply refuse to send them that kind of ID. Where I live BC Canada is opening their own site in a couple months so I will wait for that I guess. what really hurts is that it included Josie's 5 bucks ... Ha Ha
DB-
ReplyDeleteJust FYI: I sent the the IDs requested awhile back, and have had no issues (yet :-) ). I've also been able to cash out numerous times (as recently as yesterday) without a hassle.
@ PokerMeister
ReplyDeleteThanks for the support. my initial anger is subsiding. Not sure what I will do.